Privacy Policy — ItIsMe Website Builder Platform

Privacy Policy

How V2S Infosystem Private Limited collects, uses, shares and protects personal data through the ItIsMe platform — and the rights you have over that data.

Last updated: 18 September 2026

1. Who We Are and What This Policy Covers

ItIsMe ("ItIsMe", the "Platform" or the "Service") is owned and operated by V2S Infosystem Private Limited, a company incorporated under the Companies Act, 2013, with its registered and operational office at 2/352, Subhash Nagar, New Delhi – 110027, India ("we", "us" or "our").

This Privacy Policy explains how we handle personal data across the website at itisme.in, the ItIsMe administrative dashboard, the ItIsMe Android application, the AI chat assistant, and every website published through the Platform.

It applies to two different groups of people, and the difference matters: Users, who register an account and publish a website with us, and Visitors, who browse a website that a User has published. Clause 2 explains our different responsibilities to each.

This Policy should be read together with our Terms and Conditions and our Cookie Policy. If you do not agree with it, please do not use the Service.

2. Our Two Roles — Please Read This First

ItIsMe is a multi-tenant platform. Each User publishes their own website and decides what appears on it. That means we hold two distinct roles depending on whose data is involved.

3. Information We Collect

3.1 Information you give us when you register

• Full name
• Email address
• Mobile number
• Your preferred Domain Key (the name in itisme.in/yourname)
• The Plan you select
• Any comments you add to your registration

3.2 Profile and content you publish

Everything you add through the dashboard or the Android application, including your professional title, biography, skills, education and work history, projects, blog posts, images and gallery items, product and service listings, social media links, resume file, business details in Business Mode, and the knowledge you supply to your AI chat assistant. This content is published on your website and is intended to be public.

3.3 Payment information

Paid Plans are billed through third-party payment gateways. Those gateways collect and process your card or payment details directly. We do not receive or store your complete card number. We retain only the transaction reference, amount, date, Plan and payment status needed for our records and for accounting obligations.

3.4 Information collected automatically

• IP address and approximate location derived from it
• Browser type and version, operating system and device type
• Pages viewed, time spent, and referring website
• Dates and times of access, and dashboard actions
• Diagnostic and error logs

3.5 AI chat assistant conversations

When a Visitor uses the AI chat assistant on a User’s website, we process the messages exchanged in order to generate a reply, to operate and secure the feature, and to detect abuse. Conversations may be retained for the period set out in clause 8 and may be visible to the website owner. Visitors should not enter passwords, financial account details, government identification numbers or health information into a chat assistant.

3.6 ItIsMe Android application

The Android application may request access to the following, and only in order to perform the function you have asked for:

• Camera — to capture a photo you choose to upload
• Photos, media and storage — to select and upload files you choose
• Network access — to sync your changes with your live website
• Notifications, where you enable them — to alert you to account and enquiry activity

You can withdraw any of these permissions at any time in your device settings. Doing so may disable the related feature. The application does not collect contacts, call logs or SMS messages.

3.7 Information we receive from others

We may receive limited information from our payment gateways (transaction status), our hosting and security providers (abuse and threat signals), and analytics providers. We do not purchase personal data from data brokers for marketing.

4. How We Use Information and Our Legal Basis

We process personal data only where we have a lawful basis to do so. Under the Digital Personal Data Protection Act, 2023 ("DPDP Act") we rely principally on your consent and on legitimate uses permitted by that Act. For individuals in the European Economic Area and the United Kingdom, the corresponding GDPR basis is shown alongside.

Where we rely on consent, you may withdraw it at any time, as easily as you gave it, by writing to support@itisme.in or by using the unsubscribe link in any marketing message. Withdrawing consent does not affect processing carried out before the withdrawal, and may mean we can no longer provide part of the Service.

We do not use your personal data to make decisions producing legal or similarly significant effects on you by automated means alone.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, secure the Platform, and understand aggregate usage. Our Cookie Policy explains the categories in detail.

You can refuse or delete cookies in your browser settings. If you block essential cookies, parts of the dashboard will not function. Websites published by Users may also load third-party content, which is covered by clause 13.

6. How We Share Information

We do not sell, rent or trade personal data. We share it only in the following circumstances:

• Published content. Everything you publish on your website is public by design and is visible to anyone, including search engines.
• Website owners. Enquiries and chat messages a Visitor sends through a User’s website are made available to that User, because they are the intended recipient.
• Service providers. Hosting, storage, email delivery, payment gateways, security and analytics providers, who act on our instructions under confidentiality obligations and may use the data only to provide their service to us.
• Legal and regulatory. Where disclosure is required by law, by a court, or by a competent authority, or where it is necessary to establish, exercise or defend legal claims.
• Safety and abuse. Where we reasonably believe disclosure is necessary to investigate or prevent fraud, abuse, or a threat to the safety of any person.
• Business transfer. In connection with a merger, acquisition or transfer of business, in which case we will notify you and the acquirer will remain bound by this Policy or an equivalent one.

7. Data Security

We apply technical and organisational measures appropriate to the risk, including encryption of data in transit over SSL on every published website, validation of input at every form entry point, verification of uploaded files at the byte level, access controls limiting who on our team can reach production data, and routine encrypted backups.

No system can be guaranteed completely secure. You are responsible for keeping your login credentials confidential and for notifying us promptly at support@itisme.in if you believe your account has been accessed without authorisation.

If a personal data breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India in accordance with the DPDP Act, and where the GDPR applies, the relevant supervisory authority within 72 hours of becoming aware of it.

8. How Long We Keep Data

We may retain anonymised or aggregated information, which can no longer identify you, for longer in order to understand and improve the Service.

9. Your Rights

9.1 Under the DPDP Act, 2023 (Data Principals in India)

• Right to access a summary of the personal data we process about you and the processing activities involved.
• Right to correction and erasure of personal data that is inaccurate, incomplete, misleading or no longer needed.
• Right of grievance redressal through our Grievance Officer, named in clause 14.
• Right to nominate another individual to exercise your rights in the event of your death or incapacity.
• Right to withdraw consent at any time.

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

9.2 Under the GDPR (Data Subjects in the EEA and the UK)

• Access, rectification and erasure of your personal data.
• Restriction of processing, and objection to processing based on legitimate interests.
• Data portability, in a structured, commonly used, machine-readable format.
• Withdrawal of consent at any time.
• Complaint to your local supervisory authority.

9.3 How to exercise your rights

Write to support@itisme.in from your registered email address, or contact our Grievance Officer using the details in clause 14. We will acknowledge your request within 24 hours and respond within 30 days. We may ask you to verify your identity before acting, in order to protect your data. There is no charge, unless a request is manifestly unfounded or repetitive.

10. Your Responsibilities as a Website Owner

If you publish a website through ItIsMe, you decide what personal data you collect from your Visitors and what you do with it. You are the Data Fiduciary for that data, and we act as your processor. Accordingly you agree that you will:

• collect Visitor data only for lawful, clearly stated purposes, and obtain consent where the law requires it;
• publish accurate information about how you use enquiries and chat messages you receive;
• respond to requests from your Visitors to access, correct or delete their data;
• not publish another person’s personal data without their consent;
• not use the AI chat assistant to collect passwords, payment card numbers, government identification numbers or health information; and
• keep the credentials to your dashboard secure.

We will assist you, so far as reasonably practicable, in meeting these obligations, and will act on your documented instructions in relation to Visitor data unless we are required by law to do otherwise.

11. Children’s Privacy

The Service is intended for individuals aged 18 and above. We do not knowingly collect personal data from a child, and in accordance with the DPDP Act we do not undertake tracking, behavioural monitoring or targeted advertising directed at children.

Where an account is created for a person under 18 by a parent or legal guardian, that parent or guardian is responsible for the account and for the content published through it. If you believe a child has provided personal data to us without verifiable parental consent, write to support@itisme.in and we will delete it promptly.

12. International Transfers

Our infrastructure and the majority of our processing are located in India. Some of our service providers, such as email delivery, analytics and security vendors, may process limited personal data outside India.

Where personal data protected by the GDPR is transferred outside the EEA or the UK, we rely on the European Commission’s Standard Contractual Clauses or another lawful transfer mechanism, together with additional safeguards where they are needed. Transfers out of India are made only to jurisdictions not restricted by the Central Government under the DPDP Act.

13. Third-Party Links and Embedded Content

Websites published by Users, and pages on itisme.in, may link to or embed content from third parties, including social media platforms, video services and payment gateways. Those third parties operate under their own privacy policies and we are not responsible for their practices. Please review their policies before providing personal data to them.

14. Grievance Officer and Complaints

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, a Grievance Officer has been designated to receive and resolve complaints about how personal data is handled on the Platform.

We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. Please include your name and contact details, the Domain Key or website address concerned, and a clear description of the issue.

If you remain dissatisfied, you may escalate to the Data Protection Board of India, or, if the GDPR applies to you, to the supervisory authority in your country of residence.

15. Changes to This Policy

We may update this Privacy Policy as the Service or the law changes. Material changes will be notified by email to your registered address or through a prominent notice on itisme.in before they take effect. The date at the top of this page shows when it was last revised. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

16. Contact Us

Questions About Your Data?

Ask us anything about what we hold, why we hold it, or how to have it removed. We answer every privacy request.